vritti
CRM For Your Ease in Finance Business

Ekatm CRM: Cost-effective Solution to Grow your Finance business

case studies / By

 The world of Finance is constantly evolving. Thanks to the technology and innovation that these finance companies are adopting. Vritti Solutions is accelerating growth of the financial sector in India with a robust IT support and a passion for innovation in technology. What do these finance companies do?                       They provide a wide spectrum of Financial Solutions They are into Company Funding They have a client base of Sovereigns, Parastatals, GREs, Financial Institutions, Banks and Corporates They work at a Global Level What is their challenge/glitch/drawback?  Client details maintained on Google sheets, which led to More manual efforts Delayed processes Increased TAT Reduced efficiency and productivity Traditional work environment How is Vritti Solutions helping them? Vritti Solutions is leveraging their growth journey by providing customized IT solutions, Ekatm CRM and Ekatm vWorkBench that smoothens their funding process, reduces the TAT of loan approval and maintains customer relationships; thus, increasing productivity and efficiency. Vritti Solutions have customized Ekatm CRM as per their business model and specifications. What is Ekatm CRM and Ekatm vWorkBench? Ekatm CRM is a Customer Relationship Management Software and Ekatm vWorkBench is a daily operations management software. Ekatm CRM takes care of Sales Management Customer Management MIS Benefits of using Ekatm CRM for finance companies Getting customization as per business model and other requirements Enables Lender Selection (where the interest rate of multiple loans from national and international banks are pre-recorded and based on the CIBIL score of the customer, they are shown their eligibility for a suitable loan) Reduces the TAT of loan approval process CIBIL score is automatically validated for loan eligibility No manual efforts Less number of duplication and errors All the details under one roof/ dashboard- disbursement of loan, date of disbursement, amount of loan disbursement and rate of interest Would you like to avail the same or more customized Customer Relationship Management benefits? Then, call us on +91- 8390900611 or write to us enquiry@vritti.co.in

How can CRM Technology help provide Post Sales Services to the Customers of Electronic Players in India?

How can CRM Technology help provide Post Sales Services to the Customers of Electronic Players in India? / By

CRM technologies are constantly evolving. A basic CRM technology helps in completing the process of sales. But, an advanced CRM technology shall always go beyond monitoring the sales process and keeping customer data under one roof. It shall also integrate post-sales services. Therefore, an advanced CRM technology shall offer you multiple post-sales features that make your Customer Relationship Management easy and convenient. It is observed that FMCD and service companies in India are always looking for such technologies as they have a vast customer base, a lot of players to compete with and most importantly, 60% of their business depends on Customer Relationship Management. Now, the question is, what kind of CRM Post Sales Service Features do Electronic companies in India need. Following is the list of features- Tracking of Warranty- Most FMCD and service companies, whether small or big, have 3 core focus areas- quality, customer satisfaction and operational efficiency. Warranty is a crucial parameter to measure product quality and customer service, which covers defining warranty period, managing product registration and claim management. A dedicated CRM software for such players should integrate this feature to deliver superior customer service, leading to utmost customer satisfaction. Resolving Customer Grievances- The right CRM software for Electronic companies shall nurture leads and track prospects and resolve customer grievances, which can lead to goodwill and reputation. Small players are more prone to customer disputes and hence, they should go for a CRM solution that supports them in resolving the complaints. In this era of digitization, companies should be constantly cautious about the bad online reviews and lack of customer referrals due to lousy customer service. Reminder of AMCs- An intelligent CRM software completely takes care of the customer data and sends notifications for payment reminders, payment receivables, AMC payment, contract expiry date, and so on through SMS, Email and WhatsApp facility. This feature can help to save a lot of time and manual efforts. Cross-selling and up-selling- As per a study, it is much cheaper to retain customers than generate new ones. A customer who has been with you for some time tends to trust you for your other product or upgrading to a better one. This is possible through CRM technology, where you have all the customer’s insights- their choice, their kind of business, the current technology they are using and so on. Renewal of Contracts- A smart CRM technology should intimate the customers to renew contracts 90 days, 60 days or 30 days (ideal period of reminders) prior via SMS, Email and WhatsApp Communication. Waiting until a few days before the contract expires can mean losing business and revenue. You can upsell your service or product. We are Vritti Solutions, a 2 decade old IT Firm across India providing a bouquet of innovative solutions to overcome the operation and management challenges. Our offerings include Ekatm ERP, Ekatm CRM, Ekatm WMS, Ekatm Work, AdatSoftERP and PetroSoftERP. Wish to know more? Please write to us at anuroop.khare@vritti.co.in

Ekatm ERP: Transforming Shifts & Attendance of Employees

Ekatm ERP: Transforming Shifts & Attendance of Employees / By

Shifts and attendance play a crucial role in the Indian work culture. However, there is a vast possibility that manual capture of attendance can be inaccurate. Wrong entries of attendance can lead to low salary to the employees, which is a serious problem.  But, thanks to the technology that today we have systems to digitally manage the shifts and attendance of your workforce. Now, the HR department of your company can happily take a break from timesheets, punch cards and exhausting afternoons calculating your employees’ hours. With our advanced ERP software, Ekatm ERP, your employees can apply for attendance, track their work time and calculate their overall productivity and performance. Moreover, the managers become more equipped to approve your attendance and timesheets with just a couple of clicks. Your employees can easily track the number of hours spent on any project. If the number of hours are more, the management can analyse the load of the work, the productivity of the team, the worth of the project and identify bottlenecks, which is a great boost for managers as they go about tackling the issue of resource planning and utilization. With an online time and attendance tracking system, employees become more accountable for their time and ultimately their paycheck. Ekatm ERP offers a wide range of options to ease your monthly, quarterly and yearly reporting duties. Today, it’s possible to do away with papers, timecards and spreadsheets altogether. Employees are given the freedom to focus on more productive aspects of the job. For the first time, managers can benefit from a unified system for organizing work as advanced features allow for a more centralized system of business management. To know more about Ekatm ERP, write to us at anuroop.khare@vritti.co.in

How can CRM Technology benefit India’s Agri Input Companies in the Post Covid-19 Era?

How can CRM Technology benefit India's Agri Input Companies in the Post Covid-19 Era? / By

India is the world’s largest producer of milk, pulses and jute, and ranks as the second-largest producer of rice, wheat, sugarcane, groundnut, vegetables, fruit, and cotton. It is also one of the leading producers of spices, fish, poultry, livestock and plantation crops. As we all know, Agriculture is in the blood of India. 58% of India’s livelihood depends on agriculture according to a research study by DowntoEarth. Thanks to the Agri Input companies that are constantly evolving the occupation of Agriculture in India. However, the way the operate post-Covid-19 is different due to restrictions in travelling. Recently, Agri Input companies have switched from traditional methods of operations to unconventional ones. They have realized that agriculture business operations could be done without much manual effort and meeting the farmers and vendors on-ground. Furthermore, processes can be digitalized with the help of innovative technologies. All it needs is a one-time investment in robust and integrated CRM, which is easy to use and available in native languages for better understanding. Present for 3 decades in the IT industry, Vritti Solutions has developed advanced solutions for industries in India. We think that CRM technology is a must for Agri Input Companies in India due to a bunch of following reasons- Digitization of Data: Farmers’ and vendor farmers (in case of seed companies) data are an asset to any Agri Input company in India. There are thousands of farmers listed with the company. No company can keep manual records of the same. If you hire a basic level of CRM technology, you will be restricted to digitizing the data and making it accessible to several users. But, if you employ an advanced-level CRM, it will work beyond storing the data. Data is not only about collecting and storing the name, geography, and contact number of the farmers. It is also about storing and analyzing their pricing of goods and other insights that will help your company connect with the farmers on a deeper level and resolve their grievances, if any. However, an advance CRM technology will always suggest a marketing strategy to be designed using the data. Order Booking on Field: Sales executives should be able to access technology when they are on the field. They should be able to take order booking immediately and instantly update the back-end team working in the company with the booked orders. This helps increase the efficiency of the company and save time for every party present in the process. Delivering Support: An advanced level CRM technology shall be capable of integration with ERP and WMS solutions. With this, the Agri Input company will be able to enhance its support to each level- wholesalers, distributors, retailers and internal customers (employees). Agriculture is a highly competitive market and hence, making inventory of products available on time, making farmers happy. In today’s competitive business this is the whole game. Establishing a Supply Chain: An advanced CRM technology is required to set up a system, to enable smooth processes and workflow management without being in physical contact with each other. It is crucial to follow a chain in an industry where your products stand at the first stage of the produce. An ideal CRM system will enable to keep the goods intact and delivered on time to the wholesalers/distributors/ retailers. Every step in a full-fledged supply chain process can be notified via SMS/Email or WhatsApp facility. Brings Flexibility: CRM can be built for seasonal business, if the solution you are hiring is coming from a SAAS model company. Agri Input Companies need this flexibility according to their varying seasons. Their maximum work gets done in Kharif and Rabi Seasons, while in other time of the year, they don’t have much work. An ideal CRM solution for Agri Input business should allow them to use and pay as per seasons. This helps in greater control at the operations through system and cost-effective use of hired solutions. Ekatm CRM is an advanced and customizable Customer Relationship Management Solution that can help in the Agri Input industry to flourish and grow day by day. To know more, call us at +91- 8390900611 or write to us enquiry@vritti.co.in

How Ekatm WMS helped our Customer to Increase Productivity?

How Ekatm WMS helped our Customer to Increase Productivity? / By

Ekatm WMS is an innovative and robust Warehouse Management Software powered by Industry 4.0 technology. Our valued customer is a global multinational company that has a strong brand name for Tipper & Tipper Hydraulics. We present you a Before & After Scenario for a better understanding:   Before Ekatm WMS After Ekatm WMS 5-6 days Operations at Halt for Auditing Ongoing Operations along with Auditing Use of 40 Manpower Resources Use of Maximum 2-3 Manpower Resources Inventory Checking twice a year Can be done any amount of time and get Live Inventory Report Higher Cost & Time-Consuming Process Lower Cost & Time-Saving Process Manual Data Collection. Greater chances of errors Automated Data Collection. Centralized data across all Indian 4 locations   To sum up, we have jotted down some benefits of Ekatm WMS to our client- No halt to Operations due to Auditing Minimum Utilization of Manpower Live Inventory Report at any point of time Reduced Cost Time-Saving Process Automated Data Collection Centralized data accessible anytime, anywhere   Ekatm WMS can be Integrated & Device-Enabled. For our client, we enabled Ekatm WMS with Android App & Bluetooth Printer. For our technology developed specifically for this client, we won the ‘Best Innovation in Logistics’ at the IAMAI Awards 2022. Wish to know more about Ekatm WMS, which is at par with Industry 4.0? Reach us at enquiry@vritti.co.in