Ekatm is an app that helps you automatically track Leads & customers calls, SMS, emails and other interactions with your business contacts on your CRM and accesses CRM information during calls
First, It’s essential you know that Ekatm doesn’t share your data with any other 3rd party company.
Details of Permissions & accesses to Data Ekatm needs and How It Is Used
Ekatm needs permission to access your contact to Identify a contact as a customer contact so that we may log only calls, SMS and emails from that contact. Your imported contacts are saved locally on your device and not sent to any other 3rd party or outside your device.
Your Email Address:
To identify you as a user. To email you regarding support, or new product updates or other offers
Your Phone Number:
To call you for support, marketing, and other activities.
Emails you exchange with your customers:
To reduce the effort involved in tracking customer interactions.
Notes That You Add To A Contact with attachments:
To store important information about your interactions with a customer. Attachments can include images, documents, and GPS location - To reduce the effort involved in tracking customer interactions.
Reminders/Tasks/Events that you add to a contact:
To remind yourself about upcoming events related to the customer - To reduce the effort involved in tracking customer interactions.
To store information about where you meet your customers. To also store information about time is taken and distance traveled to meet your customers and see customers and leads around your location (To reduce the effort involved in tracking customer interactions)
Emails/SMS – Text Messages/Call Log
Ekatm can display Emails/SMS/Call Log you have exchanged with a particular contact as part of the interaction history for that contact. As part of this feature, Ekatm will access Emails/SMS/Call Log exchanged with contacts only.
To automatically log these calls and SMS, Ekatm will have an option to display this information on the app so that you can access them during customer calls and follow up on them.
Your device’s call log is read-only and for the sole purpose of populating the “leads” & "customers" tabs in the app, where you can actively select a record and take actions on them.
Under your clear consent and request, the app will automate for you the send of your business card via text message to a calling customer.
The Analytics needs the data for anonymized information related to Application Opens, Application Updates, Device Information, First Launches, Geography/Region, In-app Purchases, Number of Sessions, Number of Users, Operating Systems, Session Duration, Usage Data, and anonymized user id.
Note: We can’t and do not share your personal information like email id or name with this service.
Firebase Cloud Messaging
We need this service to send push notifications to you via our app.
Android Device details: Device Manufacturer, Device Model, OS Version (Android), Android SDK Version, App Version (Ekatm app)
Information We collect as You access and use Ekatm
* Our servers (which is hosted by Google Firebase) collect information from you, including your browser type, operating system, Internet Protocol(IP) address, domain name, and/or a date/time stamp for your visit.
* Our servers (which is hosted by Google Firebase) collect information about mobile device identifiers, mobile device brand, and model, operating system type and version, screen resolution, network provider, language and information about your use of Ekatm.
Table of Contents
- User Consent
- A Note About Children
- Information We Collect
- How does Ekatm use the information it’s exposed to?
- How do We Protect the User Information?
Our Services are not directed toward minors. To use Ekatm you must be over the age of 13. We do not knowingly collect personal information from anyone under the age of 13.
We may collect Personal Information and Non-Personal Information, as defined below, from our Users
Information that allows someone to identify you or contact you, either alone or in combination with other information, including, for example, your name, address, telephone number, email address, as well as any additional non-public information about you that is associated with or linked to your Personal Information
Non-Personal Information (or) Anonymous Information
Information that is not associated with or related to your Personal Information. Information that, by itself, does not permit the identification of individual persons. We may collect the following types of information from or concerning you or your mobile phone device, which may include Personal Information.
Information You Provide to us
We receive and store any information you provide to us or permit us to access it. You can choose not to provide us with specific information, but then you may not be able to take advantage of some or all of Ekatm features. For example, when you use Ekatm, we may collect the following information from you:
We may collect Personal Information from you, such as your full name, email and mailing address, company name, phone number when you start using Ekatm or when you update your profile on Ekatm.
Information about Others
Contact Info: When you use the Ekatm App, Ekatm may access Contact Information from your address books. “Contact Information” means information about your contacts that Ekatm collect from your address book(s) or information that you provide about your contacts directly to Ekatm, which includes but is not limited to, first name, last name, birth date, age, email address, gender, company, job title, photos, website URLs, instant messenger handles and physical address. The access is for read-only and for the sole purpose of populating the “leads” & “customers” tabs in the app, where you can actively select a record and take actions on them.
Aggregate Information We collect statistical information about how both unregistered and registered users, collectively, use the Service (“Aggregate Information”). Some of this information is derived from Personal Information. This statistical information is not Personal Information and is not tied back to you or your account. Information we collect from third parties.
When you register to our Services through the App we may collect from you the following information: full name and e-mail address; your full contact list (i.e. address book) which is stored on your device (“Contacts”); your phone number and call logs; details you save under your contact application next to your own details; as well as any other information you made publicly available on such account or agreed to share with us to perform research or to conduct analytics in order to improve and customize our Services to your needs and interests (To distinguish customers from leads, identify leads, generate future lead’s information to the app’s users service, etc.)
From time to time, we may receive Personal Information about you from third party sources including partners with which we offer co-branded services or engage in joint marketing activities and publicly available sources such as social media websites.
5. How Ekatm May Use the information it's exposed to?
We Never Sell Personal Information
We will never sell your Personal Information to any third party.
provide other companies with statistical information about our users -- but this information will not be used to identify any individual user.
We may, from time to time, contact you on behalf of external business partners about a particular offering that may be of interest to you. In those cases, we do not transfer your Personal Information to the third party.
Our legal basis for collecting and using the personal information described above will depend on the personal information concerned and the specific context in which we collect it. However, we will normally collect personal information from you only where we have your consent to do so, where we need the personal information to perform a contract with you, or where the processing is in our legitimate interests and not overridden by your data protection interests or fundamental rights and freedoms. In some cases, we may also have a legal obligation to collect personal information from you.
If we ask you to provide personal information to comply with a legal requirement or to perform a contract with you, we will make this clear at the relevant time and advise you whether the provision of your personal information is mandatory or not (as well as of the possible consequences if you do not provide your personal information). Similarly, if we collect and use your personal information in reliance on our legitimate interests (or those of any third party), we will make clear to you at the relevant time what those legitimate interests are.
Just for Usage Information – As mentioned above, We use analytics and crash reporting tools that have access to Usage Information (as defined above). These tools include, without limitation,
Firebase Analytics (Google's tool)
Play console (Google's tool).
a.Use Of Non-Personal or Anonymous Information – We may use Non-Personal Information to analyze usage patterns so that we may enhance our Services. reserves the right to transfer and disclose to third parties or otherwise use Non-personal Information at its sole discretion. Non-Personal Information includes information collected directly from the Users or information extracted from Personal Information by excluding information that could identify you personally.
b. Use Of Personal Information and Contact Information
1.General Use – In general, we may use the Personal Information and Contact Information we collect from you to help us serve you better. For example, we may use your Personal Information and Contact Information to
- facilitate the creation of and secure your account on our system;
- identify you as a user in our system;
- provide improved administration and quality of experience of our Services;
- provide the Services you request; or respond to your requests in any other manner as appropriate;
- send you a welcome e-mail to verify ownership of the e-mail address provided when your account was created;
- send you administrative e-mail or SMS notifications, such as security, support, and maintenance advisories;
- respond to your inquiries related to employment opportunities or other requests;
- personalize and improve Ekatm and to analyze how Users utilize Ekatm. We may also use Personal Information and non-personal information for purposes including responding to your requests for information, product, and services; customizing or personalizing content; providing you offers and information we think may be of interest to you; operating and improving our Service; and for other purposes disclosed at the time of collection.
- send you email or SMS to obtain feedback about Ekatm and
- send newsletters, surveys, offers, and other promotional materials related to our Services. How long we keep the information we collect about you depends on the type of information. as described in further detail below. After such time, we will either delete or anonymize your information or, if this is not possible, then we will securely store your information and isolate it from any further use until deletion is possible.
We retain Personal Information that you provide to us where we have an ongoing legitimate business need to do so (for example, as needed to comply with our legal obligations, resolve disputes and enforce our agreements).
When we have no ongoing legitimate business need to process your Personal Information, we securely delete the information or anonymize it or, if this is not possible, securely store your Personal Information and isolate it from any further processing until deletion is possible. We will delete this information at an earlier date if you so request, as described in the "How to Access & Control Your Personal Data" below.
If you have elected to receive marketing communications from us, we retain information about your marketing preferences for a reasonable period of time from the date you last expressed interest in our content, products, or services, such as when you last opened an email from us or ceased using your Ekatm account. We retain information derived from cookies and other tracking technologies for a reasonable period of time from the date such information was created
The data our customers collect by using the Subscription Service is retained according to the relevant agreements with our customers.
- To Provide Ekatm Features – We may use the Personal Information and Contact Information we collect from you to provide the functionality delivered by Ekatm. This usage includes but may not be limited to the following.
4.Sharing with Agents – We may use certain third parties to perform provide you with the Services that we offer; to conduct quality assurance testing; to facilitate the creation of accounts; to provide technical support; to process feedback. We may need to share your Personal Information and Contact information and other information with these third parties. Third-party services include without limitation.
6.Affiliates and Acquisitions
7.Sharing for Legal Purposes – We may share Personal Information or Contact Information we collect in the following cases:
pursuant to your explicit approval prior to the disclosure;
We employ other companies and people to provide services to visitors to our App & Websites and our customers and users of the Subscription Service and may need to share your information with them to provide information, products or services to you. Examples may include removing repetitive information from prospect lists, analyzing data or performing statistical analysis, providing marketing assistance, processing credit card payments, supplementing the information you provide us in order to provide you with better service, and providing customer service or support. In all cases where we share your information with such agents, we explicitly require the agent to acknowledge and adhere to our privacy and customer data handling policies.
If we (or our assets) are acquired by another company, whether by merger, acquisition, bankruptcy or otherwise, that company would receive all information gathered by Ekatm on the Websites and the Subscription Service. In this event, you will be notified via email and/or a prominent notice on our website, of any change in ownership, uses of your Personal Information, and choices you may have regarding your Personal Information.
How do We Protect the User Information?
We take appropriate security measures (including physical, electronic and procedural measures) to help safeguard your Personal Information from unauthorized access and disclosure.
- Access limited to user data needed for the app features
- User data stored for back-up protected using encryption
3.Access to user data limited to senior personnel who are required to get user consent before viewing any personal data
4.All personal data masked/anonymized when diagnostic data is sent by the user to the customer support team for troubleshooting
However, no system can be completely secure. Unauthorized entry or use, hardware or software failure, and other factors may compromise the security of user information at any time. Therefore, although we take steps to help secure your information, we do not promise, and you should not expect, that your Personal Information will always remain secure.
The app can get read data from Android’s Google Firebase Analytics for analytics purposes only.
What Choices do You have Regarding Your Personal Information?
1.You can always opt not to disclose certain information to us, even though it may be needed to take advantage of some of our features.
- You can request that we cancel your account by writing to us to our email id : firstname.lastname@example.org
By contacting us, you represent that you are free to do so and that you will not knowingly provide Company with information that infringes upon third parties’ rights, including any intellectual property rights. You further acknowledge that notwithstanding anything herein to the contrary, any and all rights, including intellectual property rights in such information provided, shall belong exclusively to the Company, and Company may use or refrain from using any such information at its sole discretion.