CRM SOFTWARE COMPANY
Customer Relationship Management Software for Small & Medium Businesses in India
Without a CRM system, it’s difficult to focus on the customer. Companies that invest in CRM are customer-oriented. So, if you are looking to get started with a CRM solution, we have Ekatm CRM for you!
As per a popular technical blogger, the CRM Software industry is expected to reach $80 Billion by 2025.
Customers are important for your business. They indirectly pay your bills, expenses and salaries. But, there is always a sword on your head of losing your customer anytime. There might be hundreds of reasons. However, one major reason is that they feel ignored. The key to retaining your customer is giving the required attention; for which a well-integrated and user-friendly CRM system is needed.
CRM Software is your most valuable asset for 2 main reasons
1) Storeroom of leads and contacts
A CRM solution keeps your leads and customer contacts organized, which leads to efficient data. From present customers, suppliers, and partners to prospects, your CRM should store all the data. You can avoid the mess of keeping complex and multiple spreadsheets.
You might have come across so many potential customers who might have told you “No. Not Now”, “No, Not Today”, or “Some Other Time”. It is important for the company to timely keep on tapping such prospects. You never know when you are opening doors for which customer.
2) Keeping records of customer interactions
Different people in your company interact with different customers. An ideal CRM system keeps the record of your interaction.
People change jobs. People change positions. So, whoever or whenever someone or the same person talks to the customer, they get a complete insight of the last conversation; basis which, further interaction can be taken ahead. Emails are there to support your interaction; but it is not an open platform for everybody’s reference.
Developed by Vritti Solutions, Ekatm CRM is a customer relationship management software that helps you in storing customer data, identifying potential customers, and tracking customer requirements.
Ekatm CRM for Small & Medium Businesses in Mumbai, Pune, Bangalore, and Delhi helps to manage their customer relationships by offering a central location to accumulate information and thus, creating a database that automates the business operations and helps in communicating with the clients effectively. This Customer Relationship Management Software acts as the biggest advantage for any business as it helps improvise and maintain strong customer relationships.
Reality
CRM System can be used by any kind of business, whether small, medium or large and it comes with an affordable price.
Myth
CRM System can be used by huge Corporates, MNCs and big Brands as it comes with a Heavy Price Tag.
Industries that need a CRM Software in India, Our Ekatm CRM is for
Banking & Finance Industry
Consultancy Service Providers
Logistics & Supply Chain Companies
Life Insurance Companies
Petroleum Companies
Hospitality Industry
AMC Providers
Manufacturing Companies
Agri Business
Plywood Distributors
Productivity in a business has to stay streamlined. Our CRM makes it possible for you to deliver a stellar customer experience!
What Features Should a CRM Software for Small Business Have?
Easy-to-integrate Modules is the Most Crucial Feature
CRM Software customization in India has never been so easy!
Sales Cycle Management
- Submission of Proposal
- Demo Request
- Sales Projection
- Allocation of Work
- Competitor Analysis
- Order Closure
Performance Tracking
- Performance Overview
- Closed and Lost Order Analysis
- Special Price Request
- Performance Report
Customer Service
- Complaint Registration
- Ticket Number Generation
Database Management
- Keeping Records
Sales Family
- Selection of Verticals
GPS Tracking
- Hot/Warm/ Cold Leads
Company Management
- Use of Records for Campaign, Email Marketing, Lead Generation Activity etc.
Request for Reports
- Demo and Prebid Reports
Company Management
- Use of Records for Campaign, Email Marketing, Lead Generation Activity etc.
Why do your Small Business Need a CRM Software?
Empower your small and medium business with the most-trusted cloud based CRM solution in India
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Cost-Saving
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Flexible
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No Duplication
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100% Secured
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Faster Operations
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Scalable
There is always a question- Is CRM suitable or beneficial for small businesses in India?
No matter if the size of your business is small or large, implementing a CRM will not just organize the leads and deals, and manage the contacts; but also automates tedious and repetitive processes. You can focus more on forming strategies and interacting with customers.
CRM Software is needed for SMEs in India. Here are a few
Benefits of Ekatm CRM for your Small & Medium Business in India
- Organizes Leads and Deals
- Manages Client Information under one roof
- Automates Tedious Processes
- Smoothens Customer Interaction
- Your energy and time gets directed towards forming strategies for better revenue
- Boosts Customer Satisfaction
- Improves Productivity
- Maximizes Control Over Business
- Access to Real-time Data
- Ease of Making Reports & Analytics
Ekatm CRM offers all the above benefits. In fact, Ekatm CRM can be used as a Customized CRM Solution in India. This makes Ekatm CRM the best choice of Customer Relationship Management Solution amongst Small Businesses in India.
Achievements
- Received Award for Excellence in End Users of IT – Utilities For Large Enterprise Category in IMC Digital Technology Awards 2016
- Winner of the SaaS Solution of the Year Under SME Group at the Indian ISV Awards 2018
