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How to identify the best CRM software in India?

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CRM is a customer relationship management software that helps you in storing customer data, identifying potential customers, and tracking customer requirements. So, now the question is how will you hire or buy the best CRM solution for your business.  Research online : Conduct an online search for CRM companies in India using specific keywords, read their website thoroughly, browse through reviews and ratings from past and present customers. Look for companies that have genuine reviews and a trustworthy client list. Range of services: An ideal CRM solution in India offers a wide range of services including marketing and sales cycle management, customer service, database management, performance tracking and report generation. It will automate repetitive and tedious processes and allow the focus to be on new customer acquisition, customer satisfaction with existing clients and overall quality control.  CRM goals: Ask yourself whether the CRM is flexible, scalable? Does it organize leads, manage client information under one roof, easily collate and generate reports and analysis? If yes, then go for that CRM solution since it will focus on improving business.  Costing: Check and compare costs with the value of services offered and accordingly take a decision  Expertise and Technology: Check on how old is the CRM software, what technology they have been using. This will help you to get a fair idea on the technology suiting your current needs.  Helpdesk: Check if the company provides excellent customer support to address any issues that can arise going ahead. Have your heard about Ekatm CRM? No? Click here.

ERP Software For Manufacturing Industries

How Manufacturing Units in India can benefit from an ERP Solution?

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Manufacturing units can achieve the best with a Professional ERP Solution in India that unifies their business data and practices making it seamless for their employees to use. An ideal ERP can increase the ROI in a manufacturing business by integrating and streamlining their operations, reducing costs and increasing profitability. A robust ERP system helps the manufacturing units to operate at optimum levels as it provides real time visibility and reports into different areas of the manufacturing process. A reliable and trusted ERP software in India will firstly be hassle free, automate and support the daily business activities and most importantly be able to keep up with the changes in updated technology and market demands.  So, let’s take a quick update on how Ekatm ERP can help manufacturing businesses perform at their best levels- Better Inventory Management : – Manufacturers can track their inventory in real time. This helps to prevent overstocking or understocking, reduce waste and spoilage, and optimize the use of raw materials, labour and machinery. From procurement to delivery, the entire co-ordination can be at optimal levels. Cost Reduction : – An efficient ERP system can generate real time visibility into different areas of the manufacturing process and identify areas of improvement and where costs can be reduced. This can help in improving cash flows and increasing profitability. Enhanced customer service : – Manufacturing units can service their clients efficiently by proper tracking of customer orders, delivery dates and schedules leading to improved customer satisfaction. Customer complaints, quality issues can be addressed quickly. Sales Management : – All sales processes like enquiry, quotes, orders, invoicing and others can be tracked and maintained at your fingertips through this module. Focusing all attention on new clients becomes easier with ERP support. Production Management : – Keeping track of your machinery, labour efficiency, work in progress and even scrap material improves the quality of operations. Better Financial Management : – Manufacturers can track costs, optimize spending and improve profitability. Keeping track of accounts receivables, tax planning, sales reports and costs help management plan ahead. To sum it up, ERP systems provide a collated database of information that can be accessed by different departments within a manufacturing company. This can lead to better communication, increased collaboration and workflow which can all contribute to increased operational efficiency. Contact us to know more about the best cloud based ERP software in India that can give the best ROI for your business.

Warehouse Management System

Essential Features to look in a Warehouse Management Software

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Warehouses are the centre point in the manufacturing to supply chain operations since they are the powerhouse of storage. Right from the raw materials to the finished goods, everything can be stored under one roof.  Hence, a robust warehouse management software is critical to handling the many functions that enable the movement of goods such as inventory, receiving, in transit, delivery among others. A WMS is a tool that provides visibility into the inventory of the company at any given time irrespective of location and movement of the product is an ideal one. So, let’s take a look at some essential features of a strong and capable WMS that suits the requirement of huge warehouses in India… 1.  Accurate live inventory can be generated by WMS at any point of time which helps to plan the supply chain and avoid delays in shipment 2. A robust WMS provides optimum labour utilisation at any given time and should always focus on reducing your operational costs 3.  WMS gets the entire warehouse to follow a streamline so that right from inbound delivery to outbound delivery is at the optimum operational level 4. WMS should be able to integrate with your existing automation technologies.  Mobile devices can automate work and support a transition from paper to software. Mobile pairing with the system increases the broader scope of automated data collection. So if your company is looking for a reliable and technologically robust warehouse management system, it’s time to look at Ekatm WMS, which incorporates all the features and is at par with Industry 4.0.  Wish to know more? Connect with us on anuroop.khare@vritti.co.in

Vritti Solutions develops AI-based automated leave & attendance management app for NMMT

case studies / By

Pune-based leading IT firm Vritti Solutions has developed an AI-based automated leave & attendance management app for the Navi Mumbai Municipal Transport (NMMT). The app was inaugurated by Sujata Dhole, Additional Municipal Commissioner, NMMT during the 27th Foundation Day of NMMT on January 23, 2023 at Vashi, Navi Mumbai. The leave management system is responsible for recording, managing and tracking of leaves and attendance for 3,000 employees of NMMT. The app enables in meeting leave-related statutory compliances for employers, helps in pay-roll processing and provides information on leave policies to the employees. The system can be operated from an app, which is suitable for both the operating system iOS and Android. “The app drives analytics and helps in bringing out a data-based report generation. All these factors help in making informed real-time decisions. It can be tracked from a dash board, which helps in digitally monitoring employees’ leave status, giving an eagle’s eye view of employees present available to the HR and decide whether to approve or reject the leaves applied,” said Mr. Veerendra Jamdade, Chief Executive Officer & senior Entrepreneur, Vritti Solutions. “It minimises errors that stem out of manual styles of maintaining leave records such as through e-mails and Excel sheets and can be synchronised with the existing system with NMMT,” he said. Navi Mumbai is the twin city to Mumbai. NMMT is governed by the Navi Mumbai Municipal Corporation (NMMC). NMMT operates the city buses within the NMMC region, as well as Mumbai and the Thane district regions. The 3,000 odd employees of NMMT belong to the HR, administrative and accounts department, traffic department officers and supervisory staff, drivers, conductors and employees in the engineering department. NMMT has more than 500 buses and more than 3 lakh passengers travel in these buses on a daily basis.  Related Articles : https://www.freepressjournal.in/mumbai/navi-mumbai-nmmt-gets-ai-based-app-to-manage-leaves-and-attendance-of-3000-employees https://www.msn.com/en-in/money/news/navi-mumbai-nmmt-gets-ai-based-app-to-manage-leaves-and-attendance-of-3-000-employees/ar-AA16SiNj https://newsband.in/?p=37817&utm_source=rss&utm_medium=rss&utm_campaign=nmmt-gets-new-leave-attendance-management-ai-based-app https://www.cxotoday.com/press-release/navi-mumbai-municipal-transport-nmmt-gets-new-leave-attendance-management-ai-based-app-for-its-3000-odd-employees/

How can CRM Technology help provide Post Sales Services to the Customers of Electronic Players in India?

How can CRM Technology help provide Post Sales Services to the Customers of Electronic Players in India? / By

CRM technologies are constantly evolving. A basic CRM technology helps in completing the process of sales. But, an advanced CRM technology shall always go beyond monitoring the sales process and keeping customer data under one roof. It shall also integrate post-sales services. Therefore, an advanced CRM technology shall offer you multiple post-sales features that make your Customer Relationship Management easy and convenient. It is observed that FMCD and service companies in India are always looking for such technologies as they have a vast customer base, a lot of players to compete with and most importantly, 60% of their business depends on Customer Relationship Management. Now, the question is, what kind of CRM Post Sales Service Features do Electronic companies in India need. Following is the list of features- Tracking of Warranty- Most FMCD and service companies, whether small or big, have 3 core focus areas- quality, customer satisfaction and operational efficiency. Warranty is a crucial parameter to measure product quality and customer service, which covers defining warranty period, managing product registration and claim management. A dedicated CRM software for such players should integrate this feature to deliver superior customer service, leading to utmost customer satisfaction. Resolving Customer Grievances- The right CRM software for Electronic companies shall nurture leads and track prospects and resolve customer grievances, which can lead to goodwill and reputation. Small players are more prone to customer disputes and hence, they should go for a CRM solution that supports them in resolving the complaints. In this era of digitization, companies should be constantly cautious about the bad online reviews and lack of customer referrals due to lousy customer service. Reminder of AMCs- An intelligent CRM software completely takes care of the customer data and sends notifications for payment reminders, payment receivables, AMC payment, contract expiry date, and so on through SMS, Email and WhatsApp facility. This feature can help to save a lot of time and manual efforts. Cross-selling and up-selling- As per a study, it is much cheaper to retain customers than generate new ones. A customer who has been with you for some time tends to trust you for your other product or upgrading to a better one. This is possible through CRM technology, where you have all the customer’s insights- their choice, their kind of business, the current technology they are using and so on. Renewal of Contracts- A smart CRM technology should intimate the customers to renew contracts 90 days, 60 days or 30 days (ideal period of reminders) prior via SMS, Email and WhatsApp Communication. Waiting until a few days before the contract expires can mean losing business and revenue. You can upsell your service or product. We are Vritti Solutions, a 2 decade old IT Firm across India providing a bouquet of innovative solutions to overcome the operation and management challenges. Our offerings include Ekatm ERP, Ekatm CRM, Ekatm WMS, Ekatm Work, AdatSoftERP and PetroSoftERP. Wish to know more? Please write to us at anuroop.khare@vritti.co.in