| Title | Description | Title | Description |
| RRF No | RRF1522 | – | – |
| Designation | Telesales Manager | Department | Sales & Marketing |
| Gender Preference | Female | Language Preference | Marathi, Hindi, English |
| Location | Pune | ||
| KRA | 1. Achieving Business Targets in assigned area & Segments. 2. Create and maintain leads and target lists for potential new customers. 3. Create and maintain a win-win relationship with new and current customers. 4. Appointing Retail media and Retail software agencies in MH. 5. Outstanding Follow-up Calls. | Job Description | 1. Responsible for managing the telesales team and assisting junior staff 2. Set process, training telesales team and daily reporting 3. Writing sales scripts and customer answer sheets 4. Implementing sales strategies 5. Monitoring the performance of telesales team 6. Setting daily, weekly and monthly sales target 7. Setting daily calling target 8. Maintaining customer relationship 9. Handling customer complaints 10. Compiling and presenting sales reports 11. Lead / Prospect Generation 12. Generating Appointments through telesales team for field sales 13. Tele calling – for Customer Feedback, Testimonial, Business Generation 14. Good understanding of CRM software. |
| Required Skills | Good written and verbal communication skills, Good understanding of CRM software, Team Handling skills, Previous experience working as a telesales manager, Strong managerial and sales skills, Leadership Skills | Desired Skills | Customer co-ordination, Conflict Management |
| Education Qualification | Any Graduate, BBA/ MBA | ||
| Experience | 3 | Relevant Experience | 2 |
| Mode of Employment | Payroll | CTC | 4 |
